Terms of Service & Subscription Agreement

What Hayat Family provides

Hayat Family is designed to help authorized parents and legal guardians manage connected family devices, establish balanced digital boundaries, and use proactive safety services. Key components include:

• Family Management: Parent and child modes, child profiles, enrolled family devices, authorized co-parent invitations.
• Digital Boundaries: Screen-time routines, daily allowances, bedtime downtime, app-level controls, and web content filtering.
• Safety Services: Location check-ins, safe place arrival/departure alerts, Pick Me Up requests, and emergency SOS alerts.

Who can create and manage accounts

You must be at least 18 years old (or the age of legal majority in your country) to create a Hayat Family parent account. You represent and warrant that:

• You are the parent or legal guardian of any minor child whose device you enroll in the service.
• You have lawful authority to install companion profiles and enforce screen boundaries on enrolled devices.
• You will introduce the service to your child respectfully and explain the safety boundaries applied.

Your account, credentials and access

You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect unauthorized access to your parent dashboard. We provide multi-factor authentication (TOTP/SMS) and session management tools to safeguard access.

Parents, co-parents and guardians

Family and Family Plus plans permit inviting co-parents or trusted caregivers. All invited guardians can review safety alerts and adjust routine allowances. The primary account owner remains responsible for Stripe billing and plan selection.

What supported devices can and cannot do

Using Hayat Family respectfully (Zero Spyware)

Hayat Family is strictly a family safety and guidance product. You agree NEVER to use the service for:

• Covert or unlawful surveillance of adult individuals without their explicit informed consent.
• Harassment, stalking, or invasive monitoring of persons outside your lawful parental custody.
• Attempting to bypass device manufacturer security controls or install unauthorized root kits.

Subscriptions, renewals and plan changes

Paid family subscription tiers are billed on a recurring monthly or annual basis via Stripe. By subscribing:

• Automatic Renewal: Your subscription renews automatically unless canceled at least 24 hours prior to the next billing date.
• Plan Upgrades: Upgrades take effect immediately with Stripe proration credits applied automatically.
• Proration & Downgrades: Downgrades become effective at the conclusion of the current paid billing period.

Ending a subscription or deleting an account

You may cancel your subscription at any time directly through your Parent Account portal. When you execute an Account Deletion, all connected child devices are permanently unlinked and family telemetry is permanently purged from our servers.

External services, liability & support

Emergency Services: Hayat Family complements family communication, but is NOT a replacement for emergency telephone services (999, 911, 112). In any life-threatening situation, contact local emergency first-responders directly.

Updates & service availability

We continually improve Hayat Family with software updates and security patches. While we aim for 99.9% platform availability, occasional scheduled maintenance or telecom carrier outages may occur.

Rights & mutual responsibilities

Parents are responsible for configuring appropriate supervision rules for their children and maintaining device credentials. Hayat Family intellectual property and proprietary algorithms remain the exclusive property of Hayat Family.

Changes, questions & support

These terms are governed by the laws of England and Wales. If you have questions about these terms or require technical assistance, our Family Care support team is available at [email protected].

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