Questions? We're here to help your family.
Choosing family safety technology should feel straightforward. Ask us about getting started, supported devices, or managing your subscription.
Find the Right Help Fast
Explore practical guidance while you prepare your inquiry—many common questions are answered immediately in our Help Centre.
Your Family's Privacy Matters
Our contact form requests only the minimum details required to respond. Please do not submit passwords, payment card numbers, or sensitive telemetry records through this web form.
How Can We Help?
Tell us what you need and we will direct your message to the appropriate specialist team.
We're With You at Every Stage
From your initial setup to everyday family management and bedtime routines.
Getting Started
Step-by-step guidance on QR code scanning, invitations, and setup.
Read Setup FAQs →Parental Controls
Screen time schedules, app rules, bedtime lockouts, and allowance requests.
See Control Topics →Family & Safety
Arrival notifications, safe places, Check-In and SOS button workflows.
Explore Safety Hub →Stripe Billing
Changing payment cards, downloading tax invoices, and cancellation terms.
Billing FAQs →Before you send a message...
These are some of the most common things families want to know.
How do I connect my child's phone?
From your Parent App, choose "Add Child Device" to generate a unique, time-limited QR pairing code. On your child's device, scan this QR code using the Hayat Child App to establish an encrypted, authorized link between the two profiles.
Can I invite another parent or guardian?
Yes. Under Family Settings in your Parent App or Account Dashboard, tap "Invite Co-Parent / Guardian". Enter their email address to send an encrypted family invitation link so you can share management with identical or customized permission levels.
Why do Android and iPhone controls differ?
Operating systems have different security and privacy architectures. Android allows direct system permission toggles for specific app-level lockouts, whereas iOS uses Apple's official Screen Time API and MDM configurations to manage restrictions safely.
How can I check if protection is active?
The Parent Dashboard displays real-time device connection status indicators (Green = Active & Protected, Amber = Permission Needed, Grey = Offline). You can also run a quick diagnostic check directly from your child's profile tab.
How can I request or delete family data?
You can manage your data preferences directly via our Data Rights Portal or initiate full account deletion from Account Deletion. All location history and telemetry are permanently purged.
How do I manage or cancel my Stripe subscription?
Log into your Account & Billing Dashboard to update payment cards, view VAT invoices, or manage plan status. You can cancel anytime without hidden fees; your family protection remains active until the end of your current billing period.
Safety note: Hayat Family is not an emergency response service. In an immediate emergency, contact your local emergency services directly. Support enquiries should not include confidential credentials, financial data or sensitive child records.
Explore Hayat Family
Discover how the Parent and Child experiences work together before choosing a plan.