HAYAT FAMILY

Account & Family Data Deletion Request

Transparent family protection and digital wellbeing.

Understand the process → Request deletion

🔒

Account Privacy & Control

Designed for clarity, privacy, and informed decisions

✓

Identity verification required Only an authorised account holder can request deletion.

✓

Review the impact before continuing Paired devices, active rules, and subscriptions explained clearly.

✓

Family access explained Understand how secondary guardians and child profiles are affected.

PLEASE REVIEW CAREFULLY

Before you close your account

Account deletion is a significant step. We want every parent to understand the possible effects before confirming a permanent request.

📱

Connected child devices

Deleting an account unlinks paired child hardware. Screen time schedules, web filters, and safe zones will stop receiving rules from your parent app.

💳

Stripe subscriptions

Deleting your Hayat Family account cancels future recurring renewals. If you have an active prepaid period, review whether you wish to utilize remaining time.

👨‍👩‍👧‍👦

Children & family members

Historical check-in records, location logs, and child profile settings are queued for irreversible statutory erasure across all database clusters.

TRANSPARENT PROCESS

Four steps, clearly explained

This is the secure experience to ensure family privacy and prevent accidental or unauthorized loss of data.

Sign in securely

Authenticate into your parent dashboard using your registered email and password to verify you are the authorized account holder.

Review the impact

Confirm what will happen to enrolled child devices, past location records, and unexpired subscription periods.

Confirm with password & OTP

To prevent hostile account takeovers from deleting family data, two-factor authorization is required to approve the request.

Irreversible statutory purge

Once confirmed, our automated compliance engine deletes telemetry and invalidates tokens across all production systems.

Your quick checklist

I know which account or family I want to close. I have reviewed my active Stripe subscription and billing cycle. I have exported any family data or reports I wish to keep. I understand statutory tax and invoice retention obligations.

READY TO PROCEED?

Request account deletion securely.

The deletion journey begins only after authenticating the correct Hayat Family account — not through an unverified public web form.

Authentication required. Only the verified primary parent can request permanent erasure.

Explore your privacy choices.

Closing an account may not be what you need. Parents can also understand, access, correct or export information — subject to their role and applicable privacy laws.

Read our Privacy Policy →

Learn how information is handled, retained, and safeguarded.

Correct information →

Update incorrect family profile details or paired device tags.

Protect children →

Understand age-appropriate safeguards and zero data-sales ethics.

Learn about Data Rights →

Learn about GDPR, COPPA, and UK statutory rights pathways.

QUESTIONS ANSWERED

Before you make a decision

A straightforward explanation helps parents make an informed choice.

Does deleting my account cancel my Stripe subscription?

Yes, completing the verified account deletion workflow terminates active recurring renewals on Stripe. You will receive an email confirmation that recurring billing has stopped.

What happens to my children's paired devices?

Paired child devices are immediately unlinked from the Hayat Family management cloud. Rules will no longer sync, and companion apps will revert to an unassigned status.

Can I export my family's data first?

Yes. We strongly encourage parents to request a data export via the Data Rights portal before confirming account closure, as erasure is permanent.

Will all records disappear immediately?

Account and child telemetry records are purged from active production systems immediately. Billing records and invoices are retained strictly for the statutory period required by financial compliance laws.

What if I only want to remove one child or device?

You do not need to delete your entire account! You can easily unlink a single phone or delete an individual child profile directly inside your Parent Dashboard under device settings.

Need help before making this decision?

Our support team is available to assist with subscription adjustments, device re-pairing, or technical questions.

Contact Support → Visit Help Centre