Data Rights & Subject Access Requests (SAR)
Transparent family protection and digital wellbeing.
Data Rights at a Glance
Know your options and records held
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Contact support to speak with our compliance advisors.
Contact UsWhat can you ask us to do?
Subject to identity verification and parental authorization, parents and guardians can make the following formal requests:
Access information
Ask what personal information is held about your account and family records.
Correct details
Rectify inaccurate contact information, device tags, or child profile metadata.
Receive a copy
Obtain an export of telemetry and account details in a portable machine-readable format.
Review permissions
Understand which secondary guardians can access child safety updates.
Request deletion
Find out how account or personal-data erasure works, including statutory exceptions.
Ask a privacy question
Seek clarification about data processing, security controls, or legal bases.
Submit a Verified Privacy Request
Start with the right request type. A verified request workflow ensures family data is never exposed to unauthorized parties.
A clear, careful process.
Different roles. Different access.
Account Owner / Primary Parent
Full authority to modify family accounts, manage Stripe subscriptions, invite secondary guardians, and request data erasure.
Protected Children
Protected minors have rights to transparent explanations of active rules. Under statutory frameworks, parental consent governs data requests.
Deleting an account and ending billing are different.
Account & data deletion
A deletion request affects child profiles, paired devices, and guardian access to safety tools.
Read Account Deletion guide →Manage billing separately
If you only wish to stop renewing your plan, use the Stripe customer billing portal instead of wiping records.
Manage subscriptions →Requests involving children or multi-guardian family circles require careful verification. We verify the identity of the requester to ensure an estranged party or bad actor cannot maliciously wipe or extract child locations.
Privacy rights, explained.
Straightforward answers on exercising your rights with Hayat Family.
Can I request my child's information?
Can a co-parent request or delete all family records?
Does deleting my account cancel Stripe billing?
How long does a privacy request take?
Have a question about your family's information?
Explore our privacy guidance or reach the appropriate support channel.