Got a question? We're here to help.
Quick answers to common questions about features, device setup, privacy, subscriptions and everyday parenting controls.
Get the support you need, whenever you need it.
Explore our multi-channel family support resources or drop our team a message below.
Contact Form
Send us a message
Email Support
[email protected]
In-App Support
Available in the app
Request a Call
We
Help Centre
Guides & FAQs
Send us a message
Fill in the form below and our team will get back to you as soon as possible.
Other ways to get help
Choose the option that works best for you.
Support Hours
Our support team is available:
Common Questions
Quick answers to help you get started.
Does it work on Android and iPhone?
Yes. Hayat Family works across Android and iOS phones and tablets. Parents can monitor child devices regardless of operating system.
How do I install Hayat Family on my child
Download Hayat Family for Children from the App Store or Google Play, scan the pairing QR code from your parent app, and grant the required permissions.
Is there a free plan?
Yes! The Free Limited plan includes core screen time limits and web filtering for 1 child and 1 device at no cost.
What features are included in each plan?
All plans include screen time limits and web filtering. Level 2 and 3 plans add live GPS tracking, SOS emergency alerts, and multi-child support.
Can I change or cancel my plan later?
Yes, you can upgrade, downgrade, or cancel anytime directly from your customer account dashboard with no cancellation fees.
How does billing work with Stripe?
All subscription payments are securely processed through Stripe with end-to-end encryption. Your card details are never stored on our servers.
How is my family
We adhere to strict GDPR and UK GDPR privacy standards. Family telemetry is encrypted, stored within certified infrastructure, and never sold to third parties.
Can I manage multiple children and devices?
Yes. You can manage all family members from a single parent app with custom rules and schedules per child.
Hayat Family is a global product with a remote team.
We proudly support families around the world with responsive care, transparent guidance, and respect for cultural nuance.
Need more help?
Visit our Help Centre for step-by-step guides, video tutorials and FAQs.
Send a Message →